Privacy Policy

At Rehabrion, your privacy, dignity, and trust are at the center of everything we do. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services in person, at home, or online.

By using our website or sharing your information with us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use this website or submit your personal information.

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1. Who We Are

Rehabrion is a rehabilitation and physical health service provider focused on personalized, accessible, and professional musculoskeletal care. In this Policy, “we”, “our”, and “us” refer to Rehabrion, and “you” refers to our patients, website visitors, and other individuals who interact with us.

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2. Information We Collect

We may collect the following types of information when you interact with Rehabrion:

2.1 Information You Provide Directly

• Full name, contact number, email address
• Home address or preferred location for sessions
• Age, gender, and basic demographic details (if shared)
• Medical or health related information you voluntarily provide, such as symptoms, injury history, pain level, or reports
• Booking or consultation details (preferred time, service type, therapist preference)
• Messages or questions submitted through our contact forms, email, or messaging apps

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

• IP address and approximate location
• Device type, browser type, and operating system
• Pages viewed, time spent on pages, and click or activity data
• Referring website or source of visit (search engine, social media link)

2.3 Information from Third Parties

In some cases, we may receive information from:

• Healthcare providers or referrers (with your consent)
• Payment providers or booking platforms
• Analytics or advertising partners (aggregated, non identifiable data)

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3. How We Use Your Information

We use your information only for legitimate and respectful purposes, including:

• To schedule, manage, and deliver rehab and physiotherapy services
• To assess your condition and design personalized treatment plans
• To respond to your questions, messages, or appointment requests
• To send important updates such as appointment confirmations or changes
• To improve our website, services, and patient experience
• To maintain clinical records as required by professional and legal standards
• To send educational content, service updates, or offers (only if you consent)
• To comply with legal, regulatory, or professional obligations

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4. Legal Basis for Processing (Where Applicable)

Depending on your location, our processing of your personal data may be based on:

• Your consent
• The need to perform a contract or provide requested services
• Our legitimate interests in running and improving our clinic and services
• Compliance with legal or regulatory obligations

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5. How We Share Your Information

We do not sell your personal information. We may share your information only with:

• Rehabrion team members involved in your care (therapists, clinical and admin staff)
• Healthcare providers only with your consent if coordination is required
• Service providers such as hosting, IT support, email or SMS platforms, payment processors, or analytics services
• Legal or regulatory authorities where required by law or to protect safety and rights

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6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences and improve browsing experience
• Measure website traffic and performance
• Understand which pages are most helpful to visitors

You can change your browser settings to block or delete cookies. Some parts of the website may not work correctly if cookies are disabled.

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7. How Long We Keep Your Information

We keep your information only for as long as necessary to fulfil the purposes described in this Policy or as required by law, professional guidelines, or clinical record standards. When it is no longer needed, we securely delete or anonymize it.

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8. How We Protect Your Information

We take reasonable technical and organizational measures to safeguard your information against loss, misuse, unauthorized access, disclosure, or alteration. No system can be guaranteed to be fully secure and you share information with us at your own risk.

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9. Children’s Privacy

Our services may be provided to children or minors under the supervision and consent of a parent or legal guardian. We do not knowingly collect personal information directly from children without such consent. If you believe a child has provided us information without appropriate consent, please contact us so we can delete it where required.

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10. International Data Transfers

Depending on your location and the location of our service providers, your information may be stored or processed in countries that may have different data protection laws than your own. We take steps to ensure that transfers comply with applicable requirements and that your data remains protected.

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11. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion in certain circumstances
• Object to or restrict certain types of processing
• Withdraw consent at any time where processing is based on consent
• Opt out of marketing communications

To exercise these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before responding.

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12. Third Party Websites and Services

Our website may contain links to third party websites, apps, or services that are not controlled by Rehabrion. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any personal information.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we update it, we will change the “Last updated” date at the top of this page. Please review this page periodically.

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14. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, you can contact us at: